Ombudspersons provide a safe environment for graduate students to discuss issues and concerns. Examples of issues that may affect graduate students include conflict with advisors, department chairs, students from a class in which they serve as TA, as well as conflicts with other graduate students, staff, or faculty members. Ombudspersons assist students in analyzing their situation, understanding relevant university policies, providing information and advice, exploring possible solutions, informally mediating a dispute where appropriate, making referrals to formal channels. Ombudspersons do not formally advocate for the student or any individual point of view, but instead work to promote a fair process for all. They can recommend changes in policies and procedures but cannot overturn decisions made by university officials. Ombudspersons do not keep formal records, perform formal investigations, or provide legal advice.
Ombudspersons are committed to…
Confidentiality. The Ombudsperson will not identify you or pass on your confidences to anyone without your permission, except when there appears to be imminent threat of serious harm. Ombudspersons keep no official records of visitors’ names, affiliations, or concerns.
Neutrality. The Ombudsperson does not take sides, but considers the interests and concerns of all involved parties, with no personal stake in the outcome of any situation. They do not judge, discipline, or reward anyone.
Independence. The ombudsperson is independent of other University entities. They do not hold other positions or have administrative authority over graduate students that might compromise independence. The Ombudsperson is authorized to work with all members of the University community to resolve problems.